Flows in the Field Service Mobile app now run on native architecture to provide faster performance and stronger offline capabilities. Technicians get quicker load times, smoother navigation, and lower storage usage. Flow screens match the design of standard record forms for a consistent look across the app.
Where: This change applies to the Field Service Mobile app in Enterprise, Performance, Unlimited, and Developer editions with Field Service.
When: This feature is available in select sandbox orgs. Salesforce monitors these environments to ensure stability.
Why: With native flows, technicians benefit from:
- Faster performance: Quicker load times and smoother navigation reduce wait times in the field
- Better offline functionality: Work without interruption when connectivity drops
- Consistent interface: Flow screens match standard record forms for a familiar experience
- Enhanced features: Light and Dark mode support, immediate image uploads, multi-error validation, and automatic keyboard scrolling
- Reliability: Built-in performance tracking and accessibility features work across all devices
- Direct feedback opportunities: Submit feedback through a support case or the mobile app's Report an Issue option. Product teams use your feedback to validate feature parity before general release.
How: Select sandbox orgs automatically get this feature. To request access for other sandboxes, log a support case and include the sandbox org ID.