Tackle scheduling challenges with an automated flow that optimizes resource schedules to resolve overlaps that occur due to an appointment ending late. Use the flow template recommendations, or adjust the template to suit your use case.
Where: This feature is available in Lightning Experience and Salesforce Classic in Enterprise, Unlimited, and Developer editions with the Field Service managed package installed.
How: In Setup, go to Field Service Settings and verify that Field Service Enhanced Scheduling and Optimization is enabled. In the Field Service Admin app, go to Field Service Settings and select Scheduling. In the General Logic tab, select Enable the Fix Schedule Overlaps flow and update the flow API name. Then in Setup, go to Process Automation and select Flows. Open the Fix Schedule Overlaps flow and use it as is, or save a copy of the flow template and modify it as needed.