---
schema_version: "1"
id: c1f649798179c613ebbe925b63be9c2863528fcb7f31ca5c1cae9c3ab6632ae2
title: Create a Dispatching Agent in the New Agentforce Builder
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/release-notes/262-0-0/rn_fieldservice_262_agentforce_dispatcher.md
canonical_url: https://help.salesforce.com/s/articleView?id=release-notes.rn_fieldservice_262_agentforce_dispatcher.htm&release=262.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 2cd9542af50bff1e025f9124a004c7526836d95f36b2616032bbbe52595d38a1
description: The new Agentforce Builder now supports Field Service Dispatching agents, so you can create an agent to give dispatchers an immediate overview of today’s critical service appointments. Dispatchers see which appointments require immediate attention directly from the Agentforce panel. Dispatchers can also ask Agentforce to create appointment list filters based on summary categories or other search criteria.
products:
  - Cross Cloud
release: "262"
---
# Create a Dispatching Agent in the New Agentforce Builder

The new Agentforce Builder now supports Field Service Dispatching agents, so you can create an agent to give dispatchers an immediate overview of today’s critical service appointments. Dispatchers see which appointments require immediate attention directly from the Agentforce panel. Dispatchers can also ask Agentforce to create appointment list filters based on summary categories or other search criteria.

**Where:** This feature is available in Lightning Experience in Enterprise, Performance, Unlimited, and Developer Editions with Field Service and Foundations. Also available with Einstein 1 Field Service Edition or Agentforce 1 Field Service Edition.

**When:** The Field Service Dispatching agent is available in the new Agentforce Builder starting on July 20, 2026.

#### See Also

- [_Salesforce Help_: Set Up the Field Service Dispatching Agent](https://help.salesforce.com/s/articleView?id=service.fs_einstein_agentforce_dispatcher_setup.htm&language=en_US)