---
schema_version: "1"
id: ae4f0b5a94def22a1efa91ca37af6776b3bc21a08ff3c09cb2501b1cea08d277
title: Draft Email Replies From Multiple Knowledge Articles
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/release-notes/262-0-0/rn_einstein_email_replies_from_multiple_articles.md
canonical_url: https://help.salesforce.com/s/articleView?id=release-notes.rn_einstein_email_replies_from_multiple_articles.htm&release=262.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 55a082339d3896ce8c7566c7c4b778fe8e939fbb26a7c048427752271702e499
description: Generate comprehensive service email drafts grounded on relevant knowledge articles. You can select up to three most relevant knowledge articles so your email reply is backed by accurate information. Knowledge Grounded Email Response (KGER) reduces manual email drafting time by providing a detailed starting point that you can review and edit before sending.
products:
  - Cross Cloud
release: "262"
---
# Draft Email Replies From Multiple Knowledge Articles

Generate comprehensive service email drafts grounded on relevant knowledge articles. You can select up to three most relevant knowledge articles so your email reply is backed by accurate information. Knowledge Grounded Email Response (KGER) reduces manual email drafting time by providing a detailed starting point that you can review and edit before sending.

**Where:** This feature is available in Lightning Experience in Enterprise and Unlimited editions with the Agentforce for Service add-on or Agentforce 1 edition. To purchase the Agentforce for Service add-on or Agentforce 1, contact your Salesforce account executive.

**How:** On the Case page, review the recommended articles in the Knowledge section. From the actions menu, click **Draft Einstein Email from Multiple Articles**. Select up to three articles that are relevant to the case, and then click **Draft Email**.

![The case page highlighting the Draft Email button on the Knowledge component.](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-release-notes-salesforce_release_notes-262-0-0-production-enus/e945111b-3e0a-4011-accc-d5949363bfcc/salesforce_release_notes/images/rn_262_einstein_multi_kger_email_reply.png)

#### See Also

- [_Salesforce Help:_ Einstein Service Replies for Email (can be outdated or unavailable during release preview)](https://help.salesforce.com/s/articleView?id=service.reply_recs_service_replies_email_intro.htm&type=5&language=en_US)
- [_Salesforce Help:_ Service Replies for email in the Console (can be outdated or unavailable during release preview)](https://help.salesforce.com/s/articleView?id=service.reply_recs_service_emails_console.htm&type=5&language=en_US)