---
schema_version: "1"
id: 6436d14c86313f3e527e0c47e5ddf370a5f7ff3eb2b0f778f36b08a5e793c685
title: Work Summaries for Case (Beta) Is Being Retired
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/release-notes/262-0-0/rn_einstein_case_summaries_beta_retirement.md
canonical_url: https://help.salesforce.com/s/articleView?id=release-notes.rn_einstein_case_summaries_beta_retirement.htm&release=262.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 3eb3d7f8f24ae9f2bcf56f705d86d058e87b6b4201c52f2288a61a5ef7506dfc
description: Work Summaries for Case (beta) is scheduled for retirement on September 30, 2026, and is in maintenance mode until then. You can continue to use Work Summaries for Case (beta) until that date, but we recommend transitioning to Enhanced Summaries. Enhanced Summaries offers role-specific summaries and more summarization features, which will help your service reps work more efficiently.
products:
  - Cross Cloud
release: "262"
---
# Work Summaries for Case (Beta) Is Being Retired

Work Summaries for Case (beta) is scheduled for retirement on September 30, 2026, and is in maintenance mode until then. You can continue to use Work Summaries for Case (beta) until that date, but we recommend transitioning to Enhanced Summaries. Enhanced Summaries offers role-specific summaries and more summarization features, which will help your service reps work more efficiently.

**Where:** This change applies to Lightning Experience in Enterprise and Unlimited editions with the Einstein for Service add-on or Einstein 1 Edition.

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-release-notes-salesforce_release_notes-262-0-0-production-enus/e945111b-3e0a-4011-accc-d5949363bfcc/images/icon_note.png)

Note Work Summaries for Case is a pilot or beta service that is subject to the Beta Services Terms at [Agreements - Salesforce.com](https://www.salesforce.com/company/legal/agreements/) or a written Unified Pilot Agreement if executed by Customer, and applicable terms in the [Product Terms Directory](https://ptd.salesforce.com/). Use of this pilot or beta service is at the Customer's sole discretion.

**How:** As of September 30, 2026, Work Summaries for Case (beta) will be removed and you can’t access or use Case Summaries. To avoid service interruptions, switch to Enhanced Summaries before that date.

#### See Also

- [_Salesforce Help:_ Show Role-Based AI-Generated Summaries with Enhanced Summaries](https://help.salesforce.com/s/articleView?id=service.generative_ai_enhanced_summaries.htm&type=5&language=en_US)