---
schema_version: "1"
id: f18402d056783f0484c87184d7ab86ebeaf0510dfe1074d5a97dca73423c3f08
title: Customer Signals Intelligence
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/release-notes/262-0-0/rn_customer_signals_intelligence.md
canonical_url: https://help.salesforce.com/s/articleView?id=release-notes.rn_customer_signals_intelligence.htm&release=262.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 40e845828c149f9a3d0d38d5d4e8aeb498854975727a92ffe2a4b27ec6ccadb9
description: Optimize support performance with real-time sentiment insights for case, voice and chat. Organize granular contact data into structured, meaningful groups to identify customer pain points quickly.
products:
  - Cross Cloud
release: "262"
---
# Customer Signals Intelligence

Optimize support performance with real-time sentiment insights for case, voice and chat. Organize granular contact data into structured, meaningful groups to identify customer pain points quickly.

- **[Drive Faster Service Decisions with Real-Time Sentiment Insights](https://help.salesforce.com/s/articleView?id=release-notes.rn_csi_real_time_insights_case.htm&release=262.0.0&type=5)**  
    Empower your service team to respond to customer needs faster by surfacing real-time sentiment data in Service Assistant for Case and Messaging. Agents stay informed of customer sentiment levels while supervisors use trend data to make informed, data-driven staffing decisions. This visibility helps your team maintain service consistency and handle high-pressure interactions with confidence.
- **[Group Contact Reasons for Clearer Customer Service Insights](https://help.salesforce.com/s/articleView?id=release-notes.rn_csi_clustering.htm&release=262.0.0&type=5)**  
    Grouping contact reasons into clusters derives actionable insights from granular contact reason data. This granularity improves visibility into customer concerns, facilitating timely interventions. Admins can manually adjust clusters based on business needs.
- **[Access the Customer Signals Intelligence Dashboard from the Service Insights App](https://help.salesforce.com/s/articleView?id=release-notes.rn_csi_consolidated_dashboard.htm&release=262.0.0&type=5)**  
    Track customer sentiment from within the Service Insights App. Customer Signals Intelligence appears automatically as a dedicated node under Service Analytics, and users with a Limited Viewer license can open the dashboard directly from the app side pane.