---
schema_version: "1"
id: fbb6823d00f945dc22054db2bb4f3d32396ea6bd6c0fc7f3d818f3436d468a99
title: Group Contact Reasons for Clearer Customer Service Insights
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/release-notes/262-0-0/rn_csi_clustering.md
canonical_url: https://help.salesforce.com/s/articleView?id=release-notes.rn_csi_clustering.htm&release=262.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 3b5f3750b52bc12fd26b123431fe985319bedd279b38f1d23c525242a1fd6b95
description: Grouping contact reasons into clusters derives actionable insights from granular contact reason data. This granularity improves visibility into customer concerns, facilitating timely interventions. Admins can manually adjust clusters based on business needs.
products:
  - Cross Cloud
release: "262"
---
# Group Contact Reasons for Clearer Customer Service Insights

Grouping contact reasons into clusters derives actionable insights from granular contact reason data. This granularity improves visibility into customer concerns, facilitating timely interventions. Admins can manually adjust clusters based on business needs.

**Where:** This change applies to Lightning Experience in Enterprise and Unlimited editions with Data Cloud enabled, and the Customer Experience Intelligence add-on.

**Who:** To configure grouping contact reasons, users need the Data Cloud Admin and Scoring Framework permission set.

**How:** From Customer Signals Intelligence Setup, go to Manage Insights and turn on Clustering Analysis.

#### See Also

- [_Salesforce Help:_ Configure Insights (can be outdated or unavailable during release preview)](https://help.salesforce.com/s/articleView?id=service.csi_manage_insights.htm&language=en_US)