---
schema_version: "1"
id: cb0832a55e48686f13eb4cb0ce680b7e04781b25ce169e539cf0aac82e092f52
title: Legacy Chat Is Being Retired
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/release-notes/262-0-0/rn_chat_retirement.md
canonical_url: https://help.salesforce.com/s/articleView?id=release-notes.rn_chat_retirement.htm&release=262.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 133e21e18287907b2813874986e28a8c3e5291e2be1ad2b8ce7064b2fc9e85dd
description: Legacy chat is scheduled for retirement on February 14, 2026, and is in maintenance mode unit then. You can continue to use chat until that date, but we recommned transitioning to Messaging for In-App and Web for modernized customer communication. Messaging offers many of the chat features that you love plus asynchronous conversations that can be picked back up at any time.
products:
  - Cross Cloud
release: "262"
---
# Legacy Chat Is Being Retired

Legacy chat is scheduled for retirement on February 14, 2026, and is in maintenance mode unit then. You can continue to use chat until that date, but we recommned transitioning to Messaging for In-App and Web for modernized customer communication. Messaging offers many of the chat features that you love plus asynchronous conversations that can be picked back up at any time.

**Where:** This change applies to Salesforce Classic and Lightning Experience in all editions.

**How:** As of February 14, 2026, legacy chat will be removed and you can’t access or use chat. To avoid service interruptions to your customers, migrate to Messaging for In-App and Web before that date.