Preserve Agent Memory Across Sessions Without Requiring Customers to Repeat Information

Provide personalized agent interactions where every conversation builds on what came before without requiring users to repeat themselves across sessions or agent handoffs. Register your agents in Data 360 to enable memory capabilities. Data 360 automatically extracts facts, preferences, and conversation summaries from interactions and enforces your organization's access controls when delivering context to your agents.

Where: This change applies to Data Cloud Developer, Enterprise, Performance, and Unlimited editions. Not available in Government Cloud.

When: This feature is available on a rolling basis starting in July 2026.