---
schema_version: "1"
id: b3ce308febfa178ba3b34dff19e5e3956d00e4f529dc306a8bbc4272526e49cb
title: Get Ready for WhatsApp Username Changes
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/release-notes/262-0-0/rn_bsuid.md
canonical_url: https://help.salesforce.com/s/articleView?id=release-notes.rn_bsuid.htm&release=262.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: e13f5e764201c67ab7c1ee7ac1d0a3154708c57a4fcbf24583619d6a680ba0f0
description: Soon, WhatsApp users will be able to select a username and hide their phone number. This privacy feature from Meta is optional, but businesses must be ready to identify and communicate with users via a new identifier called the Business-Scoped User ID (BSUID).
products:
  - Cross Cloud
release: "262"
---
# Get Ready for WhatsApp Username Changes

Soon, WhatsApp users will be able to select a username and hide their phone number. This privacy feature from Meta is optional, but businesses must be ready to identify and communicate with users via a new identifier called the Business-Scoped User ID (BSUID).

**Where:** This change applies to Enhanced WhatsApp channels. [View supported editions.](https://help.salesforce.com/s/articleView?id=service.messaging_editions.htm&type=5&language=en_US)

**When:** As early as June 2026, businesses can send messages to a user’s BSUID if the user’s phone number isn't available. The rollout date varies by country, so see the WhatsApp documentation for details.

**Why:** With this new feature, WhatsApp end users can choose to display a username and interact with businesses without revealing their phone number. BSUIDs are business-specific, so Meta assigns the user a BSUID for each business they interact with. The BSUID becomes the user’s primary contact identifier for a business.

Changing a user’s username doesn’t affect their BSUIDs. If a user doesn’t adopt a username, their phone number remains available and they aren’t assigned any BSUIDs.

**How:** If you have automation in Salesforce that references the phone numbers of WhatsApp messaging users, you may need to update it when the BSUID changes occur.

Monitor the Salesforce release notes for updates about BSUID-related changes to our platform. All release notes are [listed by month of publication](https://help.salesforce.com/s/articleView?id=release-notes.rn_service_monthly_rns.htm&release=262.0.0&type=5 "Learn about the latest features from Service. Service features are released as often as monthly, so check here for the latest information.").

#### See Also

- [_WhatsApp Documentation:_ Business-Scoped User IDs](https://developers.facebook.com/documentation/business-messaging/whatsapp/business-scoped-user-ids/)