---
schema_version: "1"
id: 1b7378a99dcb4d3afe70d7887178b4247a5dc508813568beebd8d4bf2420d78e
title: Follow Requests Across Services with Traces (Beta)
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/release-notes/262-0-0/rn_b2c_traces_beta.md
canonical_url: https://help.salesforce.com/s/articleView?id=release-notes.rn_b2c_traces_beta.htm&release=262.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 500178a6a661c06601d887d016c11bcedd5f07865c9ec3869a7910eafb68069c
description: Now you can follow a single request in Log Center as it travels across B2C Commerce services. The new Traces page (Beta) shows the end-to-end path of a request and the time spent in each service, so you can pinpoint where latency or errors occur without stitching together separate logs. Search traces by service and time period, open a trace to read its nested span waterfall, and share a view with a colleague through a copyable link.
products:
  - Cross Cloud
release: "262"
---
# Follow Requests Across Services with Traces (Beta)

Now you can follow a single request in Log Center as it travels across B2C Commerce services. The new Traces page (Beta) shows the end-to-end path of a request and the time spent in each service, so you can pinpoint where latency or errors occur without stitching together separate logs. Search traces by service and time period, open a trace to read its nested span waterfall, and share a view with a colleague through a copyable link.

**Where:** This change applies to B2C Commerce. The Traces feature is a closed Beta in Log Center for developers, DevOps engineers, and admins, and is enabled per realm through a feature flag.

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-release-notes-salesforce_release_notes-262-0-0-production-enus/e945111b-3e0a-4011-accc-d5949363bfcc/images/icon_note.png)

Note The Traces feature is a pilot or beta service that is subject to the Beta Services Terms at [Agreements - Salesforce.com](https://www.salesforce.com/company/legal/agreements/) or a written Unified Pilot Agreement if executed by Customer, and applicable terms in the [Product Terms Directory](https://ptd.salesforce.com/). Use of this pilot or beta service is at the Customer's sole discretion.

**How:** To join the closed Beta, contact Salesforce Customer Support, your Technical Account Manager (TAM), or your Customer Success Manager (CSM). After the Traces feature is enabled for your realm, open Log Center and click **Traces** in the header navigation bar. Search traces by service and time period, filter by realm, open a trace to read its nested span waterfall, and click **Copy link** to share a view with a colleague.

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-release-notes-salesforce_release_notes-262-0-0-production-enus/e945111b-3e0a-4011-accc-d5949363bfcc/images/icon_note.png)

Note During the Beta, only a sample of requests is traced (about 5%), so not every request has a trace. Traces are retained for 5 days, so search within that window.

![The Traces page in Log Center, showing the filter panel on the left, the spans-by-status chart, and the results table of matching traces.](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-release-notes-salesforce_release_notes-262-0-0-production-enus/e945111b-3e0a-4011-accc-d5949363bfcc/salesforce_release_notes/images/commerce/b2c_rn_traces_page.png)

#### See Also

- [_Salesforce Help_: Traces (Beta) in B2C Commerce](https://help.salesforce.com/s/articleView?id=cc.b2c_traces.htm&type=5&language=en_US)