---
schema_version: "1"
id: bd7464f7b68df516788fd2e9534709f16bf55ef78d34a7ec006e9244bcdc2597
title: Get Guided Answers in Business Manager with the Commerce Agent Help Chat (Beta)
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/release-notes/262-0-0/rn_b2c_commerce_ai_help_agent_sidebar_beta.md
canonical_url: https://help.salesforce.com/s/articleView?id=release-notes.rn_b2c_commerce_ai_help_agent_sidebar_beta.htm&release=262.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 86a1416841e1643fb4de3646330dccd5abf3023f59d3c7f64ae880dd701cfe24
description: Complete commerce tasks faster with the Commerce Agent Help Chat (Beta), which brings generative AI chat-based help directly into Business Manager. Ask questions in natural language or select suggested prompts to get contextual answers without leaving your workflow. Links take you to the pages that you need, and the chat stays with you as you complete tasks.
products:
  - Cross Cloud
release: "262"
---
# Get Guided Answers in Business Manager with the Commerce Agent Help Chat (Beta)

Complete commerce tasks faster with the Commerce Agent Help Chat (Beta), which brings generative AI chat-based help directly into Business Manager. Ask questions in natural language or select suggested prompts to get contextual answers without leaving your workflow. Links take you to the pages that you need, and the chat stays with you as you complete tasks.

**Where:** This change applies to B2C Commerce.

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-release-notes-salesforce_release_notes-262-0-0-production-enus/e945111b-3e0a-4011-accc-d5949363bfcc/images/icon_note.png)

Note Sitewide Regions for Content Blocks is a pilot or beta service that is subject to the Beta Services Terms at [Agreements - Salesforce.com](https://www.salesforce.com/company/legal/agreements/) or a written Unified Pilot Agreement if executed by Customer, and applicable terms in the [Product Terms Directory](https://ptd.salesforce.com/). Use of this pilot or beta service is at the Customer's sole discretion.

**How:** To enable this beta feature, ask your admin to set up **Merchant Agent** and turn on the **Commerce Agent Help Chat** feature switch.

![Commerce Agent Help Chat](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-release-notes-salesforce_release_notes-262-0-0-production-enus/e945111b-3e0a-4011-accc-d5949363bfcc/salesforce_release_notes/images/b2c_comerce_help_chat.png)