Automotive

Transform the Automotive business lifecycle by integrating conversational AI and automated workflows to streamline product sales and manage warranty claims for sales and service reps, dealers, and original equipment manufacturers. Optimize service delivery through prebuilt templates and screen flows that simplify goodwill repairs, and Automotive finance service processes such as lease extensions and transaction disputes. Centralize operations using Salesforce GO bundles and unified consoles to manage telemetry, fleet data, connected vehicles, and remote actions from a single location. Harness Tableau-powered analytics and Data Cloud to gain a 360-degree view of dealer performance, vehicle portfolios, and lead intelligence for deeper strategic insights and simplified data ingestion. Deploy autonomous agents and AI-assisted KYC document validation to streamline automotive loan and lease servicing. Quickly upload and map large volumes of vehicle, asset, and product data from CSV files using predefined DPE templates. Enhance business operations with new cross-cloud capabilities across purchase order management, inventory tracking, and sample fulfillment.

• Agentforce for Automotive
  Elevate the entire vehicle life-cycle by using conversational agents to provide real-time warranty claim summaries. Customer support reps at dealerships and manufacturers can use natural language across Dealer portals to select inventory, validate asset coverage, and monitor claim statuses instantly. Utilize AI capabilities to streamline sales operations from dealer portals and foster long-term customer loyalty.
• Automotive Finance
  Streamline Automotive lease extensions and transaction disputes using prebuilt service templates that automate intake, eligibility checks, and capture data for faster resolution. Service reps and customers can initiate requests through Unified Catalog, or Experience Cloud sites to calculate new lease terms, categorize transaction errors, and upload documentation in a single flow. Use autonomous Agentforce agents to raise service requests for Automotive loans and leases. By consolidating complex financial processes into a conversational, guided experience, reduce turnaround times, improve operational efficiency, and enhance customer service quality.
• Streamline Goodwill Repair Claims with a Prebuilt Service Process
  Simplify the intake and fulfillment of goodwill repair requests by using an omni-based, prebuilt service process, improving customer experience and reducing costs. Dealers or original equipment manufacturers can use the Goodwill Repair service process to easily select vehicles or assets for a customer, review the existing warranty coverage details, select a work order, and add comments related to those work orders to be used for addressing the goodwill request. A case is created with the request details for the dealer, where they can view past work orders of a customer, determine the goodwill contribution percentages to be applied to line items, and provide reasoning for their decisions. Once a claim is raised, the claim amounts and payment detail records are updated automatically. An email is sent to the customer with the relevant details, improving service efficiency.
• Accelerate Automotive Feature Setup with Solution Bundles
  Accelerate the set up, and configuration of features, such as Connected Assets, Connected Vehicles, and Service Processes by using Salesforce GO solution bundles. Manage context definitions, critical failure, telemetry definitions and action definitions, and service alerts by setting up Remote Actions and other related features from a single location. Set up service processes, such as Payment Deferral and Payment Due Date Modification, in one flow.
• Enhance Automotive Insights with Tableau Next Analytics
  Use Automotive Insights, a Tableau-powered analytics app for Automotive, to provide Dealers and Original Equipment Manufacturers with a comprehensive 360-degree view of leads, vehicle portfolio and insights, planned volumes, actual sales, and dealer performance. Analyze vehicle sales trends, inventory, stakeholder requirements, and other insights through the Vehicle Portfolio Insights, Dealer Performance, Original Equipment Manufacturer Performance, and Leads Intelligence dashboards. Integrate and analyze trends and performance more effectively, providing deeper insights into product sales and customer satisfaction.
• Expand Automotive Data Access By Using New Data Model Objects
  To support experiences in predefined data streams and calculated insights, use new data model objects (DMOs) to ingest metadata into Data 360. Support newer analytics by using Tableau Unified Analytics and other relevant use cases in Data Cloud.
• Import Vehicle and Product Data in Bulk By Using Templates
  Upload large volumes of product, asset, and vehicle data from CSV files by using predefined Data Processing Engine (DPE) templates. You can quickly populate your records by mapping CSV data to multiple objects simultaneously, reducing manual entry for large data sets. Create vehicle records in a more simplified way now rather than creating products, vehicle definitions, and assets separately as done before. Handle complex object relationships, such as connecting Vehicles to Assets or Products to Vehicle Definitions, and accelerate your initial setup and ensure data consistency across Automotive operations.
• New and Changed Objects for Agentforce Automotive
  Do more with new and updated Agentforce Automotive, formerly Automotive Cloud, objects.
• Changed Metadata Type for Agentforce Automotive
  Do more with the updated Agentforce Automotive, formerly Automotive Cloud, metadata type.