Use the Get Service Process Details flow action to retrieve attribute values and related product requests for a service process tied to a Case, Incident, or Service Request. This utility action supports fulfillment flows by making data from the product request section on the Attributes & Products tab available to downstream flow elements.
Where: The Get Service Process Details action is available in Flow Builder when Unified Catalog is enabled.
How: In Flow Builder, add an Action element to your flow. In the Action field, search for your service process name or Service Process Details, and select the Get Service Process Details action for the service process you want. Provide the Process Type ID of the related Case, Incident, or Service Request record. Store the outputs that you need, including Related Product Requests and any custom attribute outputs defined for that service process.