Summarize submitted claims of types such as warranty claims or goodwill claims, check the status of such claims, and validate the warranty information of your vehicles, assets, or parts by using the Automotive Warranty Claims Assistance agent. Customers and service reps at Original Equipment Manufacturers as well as Dealerships can smoothly confirm coverage for warranty claims through a robust, conversational interface from Customer Community portals. Improve product quality insights, user experience, and customer loyalty by providing real-time warranty updates.
Where: This change applies to Lightning Experience in Enterprise, Performance, Unlimited, and Developer editions with Automotive, Automotive Generative AI, Automotive Service Agents, Warranty Lifecycle Management for Experience Cloud, and Warranty Lifecycle Management enabled.
Who: To use the Warranty Claims Assistance agent, users need the Automotive Foundation User, Claims Management Foundation, and Warranty Lifecycle Management permission sets.
How: To give users the ability to validate warranty claims information by using an AI agent, in Setup, on the Agentforce Agents page, click New Agent. Then, select the Automotive Warranty Claims Assistance agent in Agent Builder.
To use the Warranty Claims Management for Automotive subagent, service reps can launch the Agentforce panel, and specify an utterance, such as What is the status of Mike Smith’s claim? or Is the customer engine covered?. Partners and customers can launch the agent from an Experience Cloud site.