---
schema_version: "1"
id: 1bebd20ca5dff4c5b96e142ba099309023618c18189af276feee24a59fced2d7
title: Resolve Automotive Finance Requests Automatically with AI Agents
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/release-notes/262-0-0/rn_auto_autonomous_agents.md
canonical_url: https://help.salesforce.com/s/articleView?id=release-notes.rn_auto_autonomous_agents.htm&release=262.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 8bedd8cb9464d6c04d18b98ea627023688e8b32dd0e9518d2def645e9ef7e4dc
description: Deploy autonomous agents to handle routine service requests for Automotive loans and leases, eliminating human touch for high-volume, repetitive queries, which optimizes staffing and improves first-contact resolution rates. Verify users, understand requirements, and resolve issues like address updates or fee reversals instantly. This automation reduces cost-to-serve while providing your customers with immediate support availability.
products:
  - Cross Cloud
release: "262"
---
# Resolve Automotive Finance Requests Automatically with AI Agents

Deploy autonomous agents to handle routine service requests for Automotive loans and leases, eliminating human touch for high-volume, repetitive queries, which optimizes staffing and improves first-contact resolution rates. Verify users, understand requirements, and resolve issues like address updates or fee reversals instantly. This automation reduces cost-to-serve while providing your customers with immediate support availability.

**Where:** This change applies to Lightning Experience in Enterprise, Performance, Unlimited, and Developer editions with Automotive, Agentforce Employee Agent Add-On, and Vehicle and Asset Finance Foundation enabled.

**Who:** To use this feature, users need the Industries Service Process, Industry Service Excellence, and Vehicle and Asset Finance Foundation permission sets.

**How:** To set up the Asset Finance Customer Management agent, on the Agentforce Agents setup page, click **New Agent**. Then, select the Asset Finance Customer Management template in the Legacy Agent Builder and configure out-of-the-box topics, including:

- **Address Update**: Update account and financial account addresses.
- **Fee Reversal**: Process reversals for maintenance or service fees.
- **Financial Account Details**: Retrieve balances, statements, and transaction histories.
- **Funds Transfer**: Set up payments between financial accounts.
- **Loan Payoff**: Get timely information on loan balances and payment details.

Deploy the agent across multiple channels, such as phone, WhatsApp, and your community sites, to provide seamless customer access.