---
schema_version: "1"
id: 3eab4c4ccd1362d1683c5699f99fa088ea7ed2d0ccacdde9fd71ff45d71b3a5a
title: Automotive Finance
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/release-notes/262-0-0/rn_auto_auto_fin_parent.md
canonical_url: https://help.salesforce.com/s/articleView?id=release-notes.rn_auto_auto_fin_parent.htm&release=262.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 7bde5886786934a6395c20e3615b76fe45599ad87f04002970a4bd48df3aa314
description: Streamline Automotive lease extensions and transaction disputes using prebuilt service templates that automate intake, eligibility checks, and capture data for faster resolution. Service reps and customers can initiate requests through Unified Catalog, or Experience Cloud sites to calculate new lease terms, categorize transaction errors, and upload documentation in a single flow. Use autonomous Agentforce agents to raise service requests for Automotive loans and leases. By consolidating complex financial processes into a conversational, guided experience, reduce turnaround times, improve operational efficiency, and enhance customer service quality.
products:
  - Cross Cloud
release: "262"
---
# Automotive Finance

Streamline Automotive lease extensions and transaction disputes using prebuilt service templates that automate intake, eligibility checks, and capture data for faster resolution. Service reps and customers can initiate requests through Unified Catalog, or Experience Cloud sites to calculate new lease terms, categorize transaction errors, and upload documentation in a single flow. Use autonomous Agentforce agents to raise service requests for Automotive loans and leases. By consolidating complex financial processes into a conversational, guided experience, reduce turnaround times, improve operational efficiency, and enhance customer service quality.

- **[Efficiently Extend the Duration of Lease Contracts](https://help.salesforce.com/s/articleView?id=release-notes.rn_auto_lease_extension_svc_proc.htm&release=262.0.0&type=5)**  
    Streamline the intake and fulfillment of lease extension requests for Automotive leases by using a prebuilt service process. Service reps can quickly initiate a service process request on behalf of customers by using the Lease Extension template from Unified Catalog, improving customer service quality and reducing turnaround time. View current lease summaries, calculate updated monthly payments for new terms, automate eligibility checks and upload required insurance documents all in one flow. Customers can access the Omniscript-based form on the Experience Cloud site and log a request to extend their lease contracts.
- **[Streamline Refund Requests and Transaction Disputes](https://help.salesforce.com/s/articleView?id=release-notes.rn_auto_transaction_dispute_svc_proc.htm&release=262.0.0&type=5)**  
    Manage overpayments, duplicate charges, and other transaction-related issues by using a prebuilt service process. Service reps can provide a smooth customer experience and resolve disputes quickly on behalf of customers by using the Transaction Dispute template from Unified Catalog, improving operational efficiency. Automate the initial intake by fetching customer financial data, capturing the required list of transactions, and categorizing disputes based on predefined reasons. Users can also upload supporting documentation and complete required assessment questionnaires in the same flow to ensure faster resolution.
- **[Resolve Automotive Finance Requests Automatically with AI Agents](https://help.salesforce.com/s/articleView?id=release-notes.rn_auto_autonomous_agents.htm&release=262.0.0&type=5)**  
    Deploy autonomous agents to handle routine service requests for Automotive loans and leases, eliminating human touch for high-volume, repetitive queries, which optimizes staffing and improves first-contact resolution rates. Verify users, understand requirements, and resolve issues like address updates or fee reversals instantly. This automation reduces cost-to-serve while providing your customers with immediate support availability.
- **[Accelerate Document Validation with AI](https://help.salesforce.com/s/articleView?id=release-notes.rn_auto_doc_validation.htm&release=262.0.0&type=5)**  
    Validate KYC documents against data in Salesforce records for Automotive loans and leases by using AI assistance. Quickly identify inconsistencies between the document and your records to accelerate decision-making and reduce manual document verification which is often slow and prone to oversight.