---
schema_version: "1"
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title: Agentforce for Automotive
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/release-notes/262-0-0/rn_auto_agentforce_parent.md
canonical_url: https://help.salesforce.com/s/articleView?id=release-notes.rn_auto_agentforce_parent.htm&release=262.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: c5164127972b3dc57162bff6177e404e60445ccb4d254e591ce65df356df7478
description: Elevate the entire vehicle life-cycle by using conversational agents to provide real-time warranty claim summaries. Customer support reps at dealerships and manufacturers can use natural language across Dealer portals to select inventory, validate asset coverage, and monitor claim statuses instantly. Utilize AI capabilities to streamline sales operations from dealer portals and foster long-term customer loyalty.
products:
  - Cross Cloud
release: "262"
---
# Agentforce for Automotive

Elevate the entire vehicle life-cycle by using conversational agents to provide real-time warranty claim summaries. Customer support reps at dealerships and manufacturers can use natural language across Dealer portals to select inventory, validate asset coverage, and monitor claim statuses instantly. Utilize AI capabilities to streamline sales operations from dealer portals and foster long-term customer loyalty.

- **[Manage Warranty Claims and Coverage with AI Assistance](https://help.salesforce.com/s/articleView?id=release-notes.rn_auto_wca.htm&release=262.0.0&type=5)**  
    Summarize submitted claims of types such as warranty claims or goodwill claims, check the status of such claims, and validate the warranty information of your vehicles, assets, or parts by using the Automotive Warranty Claims Assistance agent. Customers and service reps at Original Equipment Manufacturers as well as Dealerships can smoothly confirm coverage for warranty claims through a robust, conversational interface from Customer Community portals. Improve product quality insights, user experience, and customer loyalty by providing real-time warranty updates.
- **[Enhance Sales Productivity for Dealers](https://help.salesforce.com/s/articleView?id=release-notes.rn_auto_sca_partners.htm&release=262.0.0&type=5)**  
    Transform the vehicle-buying journey into a data-driven, conversational experience for partner users by using the Automotive Sales Concierge for Partners agent. Sales reps from dealerships can use natural language to search for vehicle definitions, products or parts as well as accessories related to selected vehicles. They can capture vehicle sales opportunities, create quotes, schedule test drive appointments, and initiate trade-in appraisals easily, vastly improving efficiency. They can also draft summary emails to customers using AI assistance, helping build trust and foster customer loyalty.