Field technicians can edit and delete timesheets and timesheet entries by using natural language commands through Agentforce. Update multiple timesheets at once by editing fields, change categories in bulk, or remove entries, all through a single conversation.
Where: This change applies to Lightning Experience in Enterprise, Performance, and Unlimited editions with the Field Service mobile app.
Who: Field service resources who are technicians and have an Agentforce license can use this feature.
How: Ask Agentforce to edit or delete timesheets by using commands like "Update last 7 days timesheet drive time entries with Mahindra truck vehicle" or "Delete all drive time entries for today's timesheet." Admins can create an Agentforce topic and add the three new actions: Delete Timesheet and Timesheet Entries, Get Timesheet Field Options, and Edit Timesheet and Timesheet Entries.