Accelerate the growth of your business with natively embedded AI Knowledge Translations. Empower your knowledge authors to close gaps in your knowledge base created by lag times between translations.
Where: This change applies to Lightning Experience in Agentforce 1 Service, Enterprise, Unlimited, and Professional Editions.
Who:To use AI Knowledge Translations, you need the Article Translation - Submit for Translation User permission, Create, Read & Edit permissions on the Knowledge object, and Einstein enabled in your org.
Why:Translating knowledge articles without AI can be time-consuming and costly. Using AI ensures your knowledge base is translated quickly and can be maintained in multiple languages just as quickly.
How:: In Setup, under Real Time Translations, enable the Einstein Article Translate toggle. Then, select the individual knowledge object fields you want translated:
