Welcome recommendations are prompts that suggest ways to start a conversation with an Agentforce Employee agent, so your users can select a prompt instead of typing a message from scratch. Welcome recommendations are available only for Agentforce Employee agents in Lightning Experience, in both Agentforce Builder and the legacy Agentforce Builder. They now appear on supported Lightning app Home pages, including Sales Home, Service Home, Marketing Home, and custom application Home pages. Previously, they appeared only on record pages and list views.
Where: This change applies to Lightning Experience in Enterprise, Performance, Unlimited, and Developer editions with Foundations or Agentforce 1 editions.
When: This change is available starting the week of June 29, 2026.
How: Welcome recommendations that are set up for an Agentforce Employee agent automatically appear on the supported Lightning app Home pages. Your users select a prompt to start a conversation.