---
schema_version: "1"
id: b84eb612219d4844e2e280ed8a2665128b3725abe1e901417bbec657d056f4b1
title: Route Agentforce Voice Calls Using SIP
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/release-notes/262-0-0/rn_agentforce_voice_with_sip.md
canonical_url: https://help.salesforce.com/s/articleView?id=release-notes.rn_agentforce_voice_with_sip.htm&release=262.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 66112d34ebaadf4a264ee771b8d94736f3df6c9ee4560d93565eec4ed8067c3d
description: Take advantage of the internet’s cost-effective and flexible virtual connection. Route calls to an Agentforce Service agent using Session Initiation Protocol (SIP). This protocol transmits calls over the internet. Previously, you could route these calls with a Public Switched Telephone Network (PSTN) phone number only.
products:
  - Cross Cloud
release: "262"
---
# Route Agentforce Voice Calls Using SIP

Take advantage of the internet’s cost-effective and flexible virtual connection. Route calls to an Agentforce Service agent using Session Initiation Protocol (SIP). This protocol transmits calls over the internet. Previously, you could route these calls with a Public Switched Telephone Network (PSTN) phone number only.

**Where:** This change applies to Lightning Experience in Enterprise, Performance, Unlimited, and Developer Editions with Foundations or Agentforce 1 Editions.

**When:** This feature was available starting from February 26, 2026.

**How:** To set up Agentforce Voice with SIP, in the Agentforce Voice setup page, click the SIP tab. This tab walks you through the setup steps.

![The SIP tab shows the steps for configuring Agentforce Voice with SIP.](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-release-notes-salesforce_release_notes-262-0-0-production-enus/e945111b-3e0a-4011-accc-d5949363bfcc/salesforce_release_notes/images/agentforce_voice_setup_sip_tab.png)

To become a verified partner telephony provider for Agentforce Voice with SIP, check out [Support Agentforce Voice with SIP](https://developer.salesforce.com/docs/ai/agentforce-partner/guide/agentforce-voice-sip-setup.html).

#### See Also

- [_Salesforce Help_: Connect a Service Agent to Partner Telephony in the Legacy Builder](https://help.salesforce.com/s/articleView?id=ai.agent_connect_telephony_parent.htm&language=en_US)