---
schema_version: "1"
id: 6e2a41861e6c7ef2c8751ce3beead876a677424258a5a1dd281e4eecb29c3b47
title: Sharper Transcription and More Natural Voice for Agentforce Voice
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/release-notes/262-0-0/rn_agentforce_voice_transcription_quality.md
canonical_url: https://help.salesforce.com/s/articleView?id=release-notes.rn_agentforce_voice_transcription_quality.htm&release=262.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 8d61e2c23287107d3a8abb410bbedac926b0b0771c413141cfd2a704064c514d
description: Your voice agents now deliver sharper transcription and better natural speech output—no configuration or restart required. Transcription is more accurate in noisy environments, with accented speech, and with specialized terminology. Non-English personas also now support custom International Phonetic Alphabet (IPA) or Carnegie Mellon University (CMU) pronunciations, giving them the same customization options as English-speaking agents.
products:
  - Cross Cloud
release: "262"
---
# Sharper Transcription and More Natural Voice for Agentforce Voice

Your voice agents now deliver sharper transcription and better natural speech output—no configuration or restart required. Transcription is more accurate in noisy environments, with accented speech, and with specialized terminology. Non-English personas also now support custom International Phonetic Alphabet (IPA) or Carnegie Mellon University (CMU) pronunciations, giving them the same customization options as English-speaking agents.

**Where:** Available in Enterprise, Unlimited, and Developer Editions with Foundations or Agentforce 1 Editions, and [Salesforce Voice add-ons](https://help.salesforce.com/s/articleView?id=service.voice_editions.htm&type=5&language=en_US).

**When:** This change is available starting the week of June 1, 2026.

**Why:** Transcription accuracy is noticeably better in noisy environments, with accented speech, and with specialized terminology. Voice output is more natural and human-sounding, and multilingual fidelity is better across all supported languages, including languages that are currently in beta. Transcription accuracy improvements apply to English personas.