---
schema_version: "1"
id: 311f715e3802e9735e5a06861284c5632a2e376d6527385b68eefd3191c77aa3
title: Override the Recording and Transcription Setting for SIP and Dynamic Routing Calls
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/release-notes/262-0-0/rn_agentforce_voice_recording_override.md
canonical_url: https://help.salesforce.com/s/articleView?id=release-notes.rn_agentforce_voice_recording_override.htm&release=262.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 9fb2ef8feea34196fe9508da026cbcf32079c58eb2f1e0b76d3629bbde5f9238
description: You can now override the Record Voice Calls with Agents setting for individual agents on these types of Agentforce Voice calls. Previously, this override was available for PSTN calls only.
products:
  - Cross Cloud
release: "262"
---
# Override the Recording and Transcription Setting for SIP and Dynamic Routing Calls

You can now override the Record Voice Calls with Agents setting for individual agents on these types of Agentforce Voice calls. Previously, this override was available for PSTN calls only.

**Where:** This change applies to Lightning Experience in Enterprise, Unlimited, and Developer Editions with Foundations or Agentforce 1 Editions, and [Salesforce Voice add-ons](https://help.salesforce.com/s/articleView?id=service.voice_editions.htm&language=en_US&type=5).

**When:** This change is available starting August 21, 2026.

**How:** To disable recording and transcription for an agent, add a Set Recording and Transcription Behavior invocable action to the Omni-Channel flow branch that routes calls to them. Configure the recording and transcription settings in the action.

#### See Also

- [_Salesforce Help_: Turn on Voice Call Recording and Transcription When Using SIP or Dynamic Routing](https://help.salesforce.com/s/articleView?id=ai.agent_record_voice_calls.htm&language=en_US)