---
schema_version: "1"
id: 71e0a081c56acdfe2457bed2fdad241e973e64e48d221a8ab70ffbbeb3f355db
title: Choose a Voice Model for Your Agent in Agent Script
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/release-notes/262-0-0/rn_agentforce_voice_model_selection.md
canonical_url: https://help.salesforce.com/s/articleView?id=release-notes.rn_agentforce_voice_model_selection.htm&release=262.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: de66c92eeea17f3be568e05866b97c2f971391563438897a7361a53e3ecafa34
description: Each language has a default voice model. Most languages default to ElevenLabs V3 conversational, and Japanese defaults to Kotoba. To have your Agentforce Voice agent speak with a different voice model and voice persona, use the modality voice block of Agent Script.
products:
  - Cross Cloud
release: "262"
---
# Choose a Voice Model for Your Agent in Agent Script

Each language has a default voice model. Most languages default to ElevenLabs V3 conversational, and Japanese defaults to Kotoba. To have your Agentforce Voice agent speak with a different voice model and voice persona, use the modality voice block of Agent Script.

**Where:** This change applies to Lightning Experience in Enterprise, Unlimited, and Developer editions with Foundations or Agentforce 1 editions, and [Salesforce Voice add-ons](https://help.salesforce.com/s/articleView?id=service.voice_editions.htm&type=5&language=en_US).

**When:** Voice model selection is available starting the week of August 24, 2026.

**Why:** Before this change, an Agentforce Voice agent could speak only with its language's default voice model. Select a lower-latency Flash model for faster spoken responses, gain finer control over the `speed`, `stability`, and `similarity` parameters, improve handling of European and Australian English accents, or choose a Japanese voice with Kotoba. Agentforce Voice supports ElevenLabs V3 conversational (multilingual), ElevenLabs Flash V2.5 (multilingual), ElevenLabs Flash V2 (English only), and Kotoba (Japanese).

**How:** In the `outbound` section of the `modality voice` block, set `model.id` to the model you want and set `persona_id` to a voice from that model's voice catalog. Omit the model to keep the language's default. Set a non-default voice model in Script view or Agentforce DX. The Canvas view doesn't expose a voice-model selector. Existing scripts that use the legacy voice format continue to work without changes.

#### See Also

- [_Salesforce Developer Docs_: Configure Voice Models in Agent Script](https://developer.salesforce.com/docs/ai/agentforce/guide/ascript-voice.html)