---
schema_version: "1"
id: e7491bfbfbdcd149b1357f5a4b3bde2c8af0e404803608b3ad441c00129e5026
title: Route Agentforce Voice Calls Globally with Dynamic Routing
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/release-notes/262-0-0/rn_agentforce_voice_dynamic_routing.md
canonical_url: https://help.salesforce.com/s/articleView?id=release-notes.rn_agentforce_voice_dynamic_routing.htm&release=262.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 209b4a916ab096d69763a327ab778bc48d62f9353346f1edf08e7a7a469ec4b1
description: Expand call routing globally with Dynamic Routing, a new communication protocol for Agentforce Voice. PSTN is limited to the US and Canada. SIP requires a dedicated integration with a vetted telephony partner. Dynamic Routing removes both barriers. It works worldwide and doesn't require a SIP trunk or telecom resale agreement.
products:
  - Cross Cloud
release: "262"
---
# Route Agentforce Voice Calls Globally with Dynamic Routing

Expand call routing globally with Dynamic Routing, a new communication protocol for Agentforce Voice. PSTN is limited to the US and Canada. SIP requires a dedicated integration with a vetted telephony partner. Dynamic Routing removes both barriers. It works worldwide and doesn't require a SIP trunk or telecom resale agreement.

**Where:** This change applies to Lightning Experience in Enterprise, Unlimited, and Developer Editions with Foundations or Agentforce 1 Editions, and [Salesforce Voice add-ons](https://help.salesforce.com/s/articleView?id=service.voice_editions.htm&language=en_US&type=5).

**When:** This change is available starting the week of June 22, 2026.

**How:** For every incoming call, configure your telephony system to create a VoiceCall record in Salesforce and obtain a temporary, dynamic routing number. Finally, transfer the call to the Agentforce agent by using this phone number.

#### See Also

- [_Salesforce Help_: Create the Channel for Agentforce Voice with SIP or Dynamic Routing](https://help.salesforce.com/s/articleView?id=ai.agent_voice_channel_sip.htm&language=en_US)
- [_Salesforce Help_: Configure Telephony Vendor Settings When Using Dynamic Routing](https://help.salesforce.com/s/articleView?id=ai.agentforce_voice_dynamic_routing_telephony_settings.htm&language=en_US)