---
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title: Evaluate Entire Conversations for Voice and Chat Agents with Testing Center in Agentforce Studio (Beta)
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/release-notes/262-0-0/rn_agentforce_testing_center_voice_conversation_beta.md
canonical_url: https://help.salesforce.com/s/articleView?id=release-notes.rn_agentforce_testing_center_voice_conversation_beta.htm&release=262.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: f0672c55bdc2010dfa185c26e7c954a6af13be0ead2c61b39c7fdbba843f7ecb
description: Simulate and score full multi-turn conversations at scale to validate that your voice and chat agents resolve customer issues end-to-end. Generate up to 20 cases or upload up to 1,000 test cases, run them against realistic customer personas, and get scored results with transcripts and audio recordings.
products:
  - Cross Cloud
release: "262"
---
# Evaluate Entire Conversations for Voice and Chat Agents with Testing Center in Agentforce Studio (Beta)

Simulate and score full multi-turn conversations at scale to validate that your voice and chat agents resolve customer issues end-to-end. Generate up to 20 cases or upload up to 1,000 test cases, run them against realistic customer personas, and get scored results with transcripts and audio recordings.

**Where:** This feature is available in Lightning Experience in Enterprise and Unlimited editions with Agentforce.

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-release-notes-salesforce_release_notes-262-0-0-production-enus/e945111b-3e0a-4011-accc-d5949363bfcc/images/icon_note.png)

Note Conversation-level testing is a pilot or beta service that is subject to the Beta Services Terms at [Agreements - Salesforce.com](https://www.salesforce.com/company/legal/agreements/) or a written Unified Pilot Agreement if executed by Customer, and applicable terms in the [Product Terms Directory](https://ptd.salesforce.com/). Use of this pilot or beta service is at the Customer's sole discretion.

**When:** This change is available starting the week of August 17, 2026.

**Why:** An agent can score well on every individual response and still fail the customer. Conversation-level testing closes that gap by automatically simulating and scoring full conversations at scale, so you can catch end-to-end failures before deployment without manually reviewing every interaction.

**How:** In Testing Center in Agentforce Studio, create a test suite and select **Conversation-Level Testing**. On the Data step, select **Text only** or **Text and voice** for the evaluation mode, choose a customer persona, then upload a CSV file or generate test cases.

![Selecting data for conversation-level tests.](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-release-notes-salesforce_release_notes-262-0-0-production-enus/e945111b-3e0a-4011-accc-d5949363bfcc/salesforce_release_notes/images/rn_agent_studio_testing_generate_convo_level_test.png)

Task resolution is automatically included as an evaluation and scores conversations from 1 to 5 on goal completion and intent alignment. Results include a transcript, a task resolution score with reasoning, and an audio recording of the simulated conversation for voice agents.

Conversation-level testing supports a maximum of 3 concurrent test suites and 20 turns per conversation. You can generate up to 20 test cases from an LLM or upload up to 1,000 test cases from a CSV file.

#### See Also

- [_Salesforce Help_: Set Up and Run Tests in Agentforce Studio](https://help.salesforce.com/s/articleView?id=ai.agent_studio_testing_center_setup_tests.htm&type=5&language=en_US)