---
schema_version: "1"
id: 4da4e56dbb50af150102bc6906da4a499f4a91ca53fc6bc08188f5fc8c41463c
title: Increase Trust with Citations in Bring Your Own Channel
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/release-notes/262-0-0/rn_agentforce_service_agent_byoc_citations.md
canonical_url: https://help.salesforce.com/s/articleView?id=release-notes.rn_agentforce_service_agent_byoc_citations.htm&release=262.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 75a3a2546170956363faa4e55bd26e07906f522931cb50c09514f30333dd72a4
description: Build trust in AI-generated responses by providing source references in Bring Your Own Channel outbound messages. Messaging end users can now verify Agentforce Service Agent's answers against knowledge articles or other sources directly within your custom UI. With source links and character offsets in the outbound message payload, partners can render inline markers or a dedicated sources section.
products:
  - Cross Cloud
release: "262"
---
# Increase Trust with Citations in Bring Your Own Channel

Build trust in AI-generated responses by providing source references in Bring Your Own Channel outbound messages. Messaging end users can now verify Agentforce Service Agent's answers against knowledge articles or other sources directly within your custom UI. With source links and character offsets in the outbound message payload, partners can render inline markers or a dedicated sources section.

**Where:** This change applies to Bring Your Own Channel for Messaging and Bring Your Own Channel for CCaaS. [View required editions](https://help.salesforce.com/s/articleView?id=service.messaging_editions.htm&language=en_US). Required add-on licenses vary by agent type. Setup for AI agents is available on the desktop site.

**When:** This feature is available in June 2026.

**Who:** This change impacts partners who create messaging integrations for Bring Your Own Channel.

#### See Also

- [_Bring Your Own Channel for Messaging Developer Guide:_ Support Agentforce Service Agent](https://developer.salesforce.com/docs/service/messaging-partner/guide/create-agentforce-service-agent.html)
- [_Bring Your Own Channel for CCaaS Developer Guide:_ Support Agentforce Service Agent](https://developer.salesforce.com/docs/service/messaging-byoc-ccaas/guide/create-agentforce-service-agent.html)
- [_Salesforce Help:_ Build Trust in AI Responses with Citations (can be outdated or unavailable during release preview)](https://help.salesforce.com/s/articleView?id=ai.generative_ai_trust_citations.htm&language=en_US)
- [Increase Transparency with AI Response Citations](https://help.salesforce.com/s/articleView?id=release-notes.rn_messaging_byoc_citations.htm&language=en_US)