Scale operations and increase productivity with Agentforce for Manufacturing. New AI-driven capabilities now support warranty claim management and partner sales assistance, helping agents automate routine tasks, reduce manual effort, and improve accuracy.
Important This feature uses Einstein Generative AI and may consume Einstein Requests or Flex
Credits or Customer Data Cloud Requests. Einstein Generative AI Features and Data Cloud are
provided on a separate infrastructure with different security protections and physical hosting
locations than the Services. See Salesforce Trust and Compliance Documentation.
- Manage Warranty Claims and Coverage
Seamlessly manage diverse claim-related interactions with AI-driven warranty and goodwill claim summarization, validation, and tracking. By using the Warranty Claims Assistance agent, service reps across original equipment manufacturers and dealerships can quickly address claim inquiries and validate product and parts warranty coverage, enhancing user experience and customer satisfaction. - Streamline Dealer Sales Operations
Boost dealer sales productivity by using AI assistance to quickly and effectively coordinate diverse sales tasks. Industries Sales Concierge for Partners enable dealer sales reps to search for assets, parts and accessories, create opportunities, generate quotes, capture trade-in appraisal requests and send email to customers with relevant information.