View usage-based entitlements for US and Canada voice number leases to manage your contact center operations more effectively. The Usage-Based Entitlements section in Company Information now reflects consumed numbers for both toll-free and long-code licenses after they’re linked to a voice channel. Use these insights to inform procurement timing and ensure that your contact center has the necessary resources to scale.
Where: This change is available in Salesforce orgs with this telephony model.
- Salesforce Voice (Native Telephony)
View supported editions for Salesforce Voice.
Who: To view company information in setup, you need the View Setup and Configuration permission set.
How: From Setup, open Company Information and see Usage Based Entitlements.