---
schema_version: "1"
id: e95f95ba9917635666a530244f1451afab592573e75b1ac10432e8c61f2b19ea
title: Boost First-Call Resolution by Transferring Outbound Calls
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/release-notes/262-0-0/rn_afcc_sv_transfer_outbound_calls.md
canonical_url: https://help.salesforce.com/s/articleView?id=release-notes.rn_afcc_sv_transfer_outbound_calls.htm&release=262.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 5db953622a02321458f703e19e78cba1428becfc8ebdc4a3b922d8b39631f3fa
description: Deliver a seamless customer service experience by enabling reps to easily hand over outbound conversations. Service reps can move active outbound calls to supervisors or other departments using warm or cold transfers. Resolving inquiries in a single proactive session increases team efficiency and maintains a professional brand image.
products:
  - Cross Cloud
release: "262"
---
# Boost First-Call Resolution by Transferring Outbound Calls

Deliver a seamless customer service experience by enabling reps to easily hand over outbound conversations. Service reps can move active outbound calls to supervisors or other departments using warm or cold transfers. Resolving inquiries in a single proactive session increases team efficiency and maintains a professional brand image.

**Where:** This change is available in Salesforce orgs with this [telephony model](https://help.salesforce.com/s/articleView?id=service.voice_telephony_models.htm&language=en_US).

- Salesforce Voice (Native Telephony)

[View supported editions for Salesforce Voice](https://help.salesforce.com/s/articleView?id=service.voice_editions.htm&language=en_US).