---
schema_version: "1"
id: 621f4bf0f55767b69b8adcb32d09c3d6abc484c71928f8905195d6885787dbc5
title: Enjoy Uninterrupted Calls with Automatic Session Restoration
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/release-notes/262-0-0/rn_afcc_sv_session_restoration.md
canonical_url: https://help.salesforce.com/s/articleView?id=release-notes.rn_afcc_sv_session_restoration.htm&release=262.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: aaab0cae0cafc317a931432f7c627afcc0cb707149c5e2502f1809cc5a667841
description: Protect active conversations from accidental browser reloads and unexpected network blips. Service representatives regain their active calls, presence status, and softphone sessions without having to log back in. Previously, sudden drops required reps to manually re-authenticate, but now sessions restore in seconds to keep operations running smoothly
products:
  - Cross Cloud
release: "262"
---
# Enjoy Uninterrupted Calls with Automatic Session Restoration

Protect active conversations from accidental browser reloads and unexpected network blips. Service representatives regain their active calls, presence status, and softphone sessions without having to log back in. Previously, sudden drops required reps to manually re-authenticate, but now sessions restore in seconds to keep operations running smoothly

**Where:** This change is available in Salesforce orgs with this [telephony model](https://help.salesforce.com/s/articleView?id=service.voice_telephony_models.htm&language=en_US).

- Salesforce Voice (Native Telephony)

[View supported editions for Salesforce Voice](https://help.salesforce.com/s/articleView?id=service.voice_editions.htm&language=en_US).