---
schema_version: "1"
id: 3247f29b28c9c2355b0b0a988e7a69c3092107be25b65a0d8506de5d5682c69f
title: Link Voice Calls to Their Source Records Automatically
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/release-notes/260-0-0/rn_voice_voicecall_link.md
canonical_url: https://help.salesforce.com/s/articleView?id=release-notes.rn_voice_voicecall_link.htm&release=260&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: eff3628de0ab8bb511858782a93e8b68acc9b23924702f872879db24c27d3502
description: When you initiate an outbound call by using Click-to-Dial from a custom object, or a contact role on a Case or Opportunity, the resulting VoiceCall record now automatically establishes a lookup relationship to the source record. This change removes the need for manual linking and reduces the need for customization with Flows or Apex triggers. Previously, this automatic linking was available only for Account, Case, Contact, Lead, Opportunity, CollectionPlan, and ContactRequest records.
products:
  - Cross Cloud Packages Solutions
release: "260"
---
# Link Voice Calls to Their Source Records Automatically

When you initiate an outbound call by using Click-to-Dial from a custom object, or a contact role on a Case or Opportunity, the resulting VoiceCall record now automatically establishes a lookup relationship to the source record. This change removes the need for manual linking and reduces the need for customization with Flows or Apex triggers. Previously, this automatic linking was available only for Account, Case, Contact, Lead, Opportunity, CollectionPlan, and ContactRequest records.

**Where:** This change applies to Lightning Experience in Enterprise, Unlimited, and Developer editions. Available in Salesforce orgs with these [telephony models](https://help.salesforce.com/s/articleView?id=service.voice_telephony_models.htm&type=5&language=en_US).

- Service Cloud Voice with Amazon Connect
- Service Cloud Voice with Partner Telephony from Amazon Connect
- Service Cloud Voice with Partner Telephony

Service Cloud Voice is available in Agentforce Sales (formerly Sales Cloud), Agentforce Service (formerly Service Cloud), and Government Cloud with the Service Cloud Voice add-on license. It’s also available in Agentforce for Industries built from Sales or Service. [View supported editions](https://help.salesforce.com/s/articleView?id=service.voice_editions.htm&type=5&language=en_US).

#### See Also

- [_Salesforce Help:_ Answer and Make Calls (can be outdated or unavailable during release preview)](https://help.salesforce.com/s/articleView?id=service.voice_agents_make_calls.htm&type=5&language=en_US)