---
schema_version: "1"
id: 08a230c3b7826f543eda6aad57a0e834c48f04bb77d5c1ad55e68c2fc070699b
title: Open CTI Is Scheduled for Retirement
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/release-notes/260-0-0/rn_voice_opencti.md
canonical_url: https://help.salesforce.com/s/articleView?id=release-notes.rn_voice_opencti.htm&release=260&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 06b44dc56b47bf19df1432d579413edbe4c770f2488f9cddcd8187db0b053dbb
description: Open CTI is in maintenance mode and is scheduled for retirement on February 28, 2028. Effective immediately, Open CTI is deprecated and unavailable for newly created Agentforce Service orgs. We recommend transitioning your telephony integration to Service Cloud Voice to take advantage of the latest telephony innovations and native AI capabilities.
products:
  - Cross Cloud Packages Solutions
release: "260"
---
# Open CTI Is Scheduled for Retirement

Open CTI is in maintenance mode and is scheduled for retirement on February 28, 2028. Effective immediately, Open CTI is deprecated and unavailable for newly created Agentforce Service orgs. We recommend transitioning your telephony integration to Service Cloud Voice to take advantage of the latest telephony innovations and native AI capabilities.

**Where:** This change applies to Open CTI.

Service Cloud Voice is available in Agentforce Sales (formerly Sales Cloud), Agentforce Service (formerly Service Cloud), and Government Cloud with the Service Cloud Voice add-on license. It’s also available in Agentforce for Industries built from Sales or Service. [View supported editions](https://help.salesforce.com/s/articleView?id=service.voice_editions.htm&type=5&language=en_US).

#### See Also

- [_Knowledge Article:_ Salesforce Open CTI Retirement in February 2028](https://help.salesforce.com/s/articleView?id=005306437&type=1&language=en_US)