---
schema_version: "1"
id: 68bad06e23a852445078f790abb51ad08a3208516bd080e6507c464148888ea2
title: Get Actionable Error Messages for Failed Outbound Calls
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/release-notes/260-0-0/rn_voice_error_mes.md
canonical_url: https://help.salesforce.com/s/articleView?id=release-notes.rn_voice_error_mes.htm&release=260&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 4602e27b8486048abd6fd8f10d269f7d1c35bb429459603ae8e1a3c806be8b54
description: When an outbound call fails to connect, reps now have descriptive and actionable error messages directly in the Omni-Channel widget, which helps them to take immediate corrective action. This feature improves rep productivity and helps increase successful call connection rates.
products:
  - Cross Cloud Packages Solutions
release: "260"
---
# Get Actionable Error Messages for Failed Outbound Calls

When an outbound call fails to connect, reps now have descriptive and actionable error messages directly in the Omni-Channel widget, which helps them to take immediate corrective action. This feature improves rep productivity and helps increase successful call connection rates.

**Where:** This change applies to Lightning Experience in Enterprise, Unlimited, and Developer editions. Available in Salesforce orgs with these [telephony models](https://help.salesforce.com/s/articleView?id=service.voice_telephony_models.htm&type=5&language=en_US).

- Service Cloud Voice with Amazon Connect
- Service Cloud Voice with Partner Telephony from Amazon Connect
- Service Cloud Voice with Partner Telephony (if the telephony provider supports it)

Service Cloud Voice is available in Agentforce Sales (formerly Sales Cloud), Agentforce Service (formerly Service Cloud), and Government Cloud with the Service Cloud Voice add-on license. It’s also available in Agentforce for Industries built from Sales or Service. [View supported editions](https://help.salesforce.com/s/articleView?id=service.voice_editions.htm&type=5&language=en_US).

#### See Also

- [_Service Cloud Voice with Partner Telephony Developer Guide:_ Map Telephony Error Codes to Salesforce Outbound Call Errors (can be outdated or unavailable during release preview)](https://developer.salesforce.com/docs/atlas.en-us.voice_pt_developer_guide.meta/voice_pt_developer_guide/voice_pt_outbound_error.htm)