For greater flexibility, the maximum number of custom fields for the standard VoiceCall object is increased to 300. This update improves data capacity and avoids the architectural complexity of creating custom objects or polling other standard objects to store voice-related data.
Where: This change applies to Lightning Experience in Enterprise, Unlimited, and Developer editions. Available in Salesforce orgs with these telephony models.
- Service Cloud Voice with Amazon Connect
- Service Cloud Voice with Partner Telephony from Amazon Connect
- Service Cloud Voice with Partner Telephony
Service Cloud Voice is available in Agentforce Sales (formerly Sales Cloud), Agentforce Service (formerly Service Cloud), and Government Cloud with the Service Cloud Voice add-on license. It’s also available in Agentforce for Industries built from Sales or Service. View supported editions.