---
schema_version: "1"
id: f07c41a337d4c3d04842221c9a1f33b05f77a7129d11bdf9a41cc913d8956a03
title: Update Your United States AWS Billing Address for Accurate Emergency Calling Fees
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/release-notes/260-0-0/rn_voice_billingaddress.md
canonical_url: https://help.salesforce.com/s/articleView?id=release-notes.rn_voice_billingaddress.htm&release=260&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 54e1eb5a62f6a430b09740e8d50065371974a0f425274cf695d9fc14aeef68bb
description: As of March 1, 2025, AWS charges emergency calling fees for Amazon Connect based on the subaccount billing address. By default, Salesforce uses its own address for Service Cloud Voice with Amazon Connect customers with companies in the United States. To ensure correct charges and compliance with local regulations, update your AWS account to reflect your company’s address instead.
products:
  - Cross Cloud Packages Solutions
release: "260"
---
# Update Your United States AWS Billing Address for Accurate Emergency Calling Fees

As of March 1, 2025, AWS charges emergency calling fees for Amazon Connect based on the subaccount billing address. By default, Salesforce uses its own address for Service Cloud Voice with Amazon Connect customers with companies in the United States. To ensure correct charges and compliance with local regulations, update your AWS account to reflect your company’s address instead.

**Where:** This change applies to Lightning Experience in Enterprise, Unlimited, and Developer editions. Available in Salesforce orgs with these [telephony models](https://help.salesforce.com/s/articleView?id=service.voice_telephony_models.htm&type=5&language=en_US).

- Service Cloud Voice with Amazon Connect

Service Cloud Voice is available in Agentforce Sales (formerly Sales Cloud), Agentforce Service (formerly Service Cloud), and Government Cloud with the Service Cloud Voice add-on license. It’s also available in Agentforce for Industries built from Sales or Service. [View supported editions](https://help.salesforce.com/s/articleView?id=service.voice_editions.htm&type=5&language=en_US).

**How:** To update your company address, see the instructions in this Salesforce Knowledge Article: [Update Your AWS Account Billing Address for Service Cloud Voice with Amazon Connect](https://help.salesforce.com/s/articleView?id=005108661&language=en_US&type=1).

#### See Also

- [_Salesforce Help:_ Confirm Your Tax Registration Number (can be outdated or unavailable during release preview)](https://help.salesforce.com/s/articleView?id=service.voice_setup_confirm_tax_registration.htm&type=5&language=en_US)
- [_Salesforce Help:_ Frequently Asked Billing Questions for Service Cloud Voice with Amazon Connect (can be outdated or unavailable during release preview)](https://help.salesforce.com/s/articleView?id=service.voice_amazon_faqs.htm&language=en_US&type=5)