---
schema_version: "1"
id: 09fe965cef9ad4460eee92c54d31e3d82522c0d5e69261b1357af0af6f8d5728
title: Increase Familiarity and Rapport in WhatsApp with Read Receipts and Typing Indicators
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/release-notes/260-0-0/rn_uwa_read_receipts.md
canonical_url: https://help.salesforce.com/s/articleView?id=release-notes.rn_uwa_read_receipts.htm&release=260&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: b692fe99d5d3f03ff63c8c1703ad95ab501a44456e4a36dec20e4fe99f360e09
description: Improve the transparency of a WhatsApp customer interaction by showing read receipts to Service reps and showing typing indicators to end users.
release: "260"
---
# Increase Familiarity and Rapport in WhatsApp with Read Receipts and Typing Indicators

Improve the transparency of a WhatsApp customer interaction by showing read receipts to Service reps and showing typing indicators to end users.

**Where:** This applies to Unified WhatsApp in Enterprise and Unlimited Editions for Marketing Cloud Engagement Growth and Advanced Editions. This change also applies to Service Cloud WhatsApp. [View required editions](https://help.salesforce.com/s/articleView?id=service.messaging_editions.htm&type=5&language=en_US).