Unified Knowledge is scheduled for retirement in Summer ’26. You can continue using it until then, but we recommend migrating to Data 360 connectors to ingest your external knowledge into Salesforce, helping Agentforce deliver accurate responses. Data 360 connectors offer many of the features that you love from Unified Knowledge, plus improved file size handling, enhanced innovation, and better data storage and pipeline capabilities. Currently, they support Agentforce grounding, and more functionalities will be added before the expected deprecation.
Where: This change applies to Lightning Experience in Unlimited Edition and all other editions with the Knowledge add-on license.
How: In June 2026, support for Unified Knowledge connectors will be removed and you won’t be able to access or use Unified Knowledge connectors. To avoid service interruptions, migrate to Data 360 connectors before they retire.