---
schema_version: "1"
id: e12792cb047a77003eacb9cab3005c06b089f50617e798a83977aa2f6eec59f2
title: Draft Service Plans in Service Rep's Preferred Language
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/release-notes/260-0-0/rn_sp_translation.md
canonical_url: https://help.salesforce.com/s/articleView?id=release-notes.rn_sp_translation.htm&release=260&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: ffaa067649e2befda07c0484cd367046f86ca71ddf8b5a0619dd0979dd1ffe40
description: Have service reps work Cases faster using service plans that are translated into their preferred language. When service reps draft a service plan, the plan is generated in your company’s preferred language. Additionally, when have Real-Time Translations enabled, the service plan is then translated into the service rep's preferred language.
products:
  - Cross Cloud Packages Solutions
release: "260"
---
# Draft Service Plans in Service Rep's Preferred Language

Have service reps work Cases faster using service plans that are translated into their preferred language. When service reps draft a service plan, the plan is generated in your company’s preferred language. Additionally, when have Real-Time Translations enabled, the service plan is then translated into the service rep's preferred language.

**Where:** This change applies to Lightning Experience in Enterprise, Unlimited, and Developer editions.

- Translation of service plans into your company’s default language is available with Einstein for Service, Agentforce for Service, and Agentforce 1 editions.
- Translation of service plans into your service reps preferred language is available only with Agentforce for Service and Agentforce 1 editions.

**Who:**

- Translating and viewing service plans in your company’s preferred language is available for all users by default.
- To turn on Real-Time Translations for Service Assistant, Salesforce admins need the Service Planner Builder permission set.
- To view service plans in their preferred language, service reps need the Service Plan Translation and Service Plan User permission sets.

**Why:** Previously, service plans only supported English, which slowed down service reps who weren't fluent in English. Now, service plans are translated to provide native-language clarity so service reps work faster and efficiently. Specifically:

- Service Assistant automatically drafts service plans in your company's preferred language when the language is supported in Prompt Builder. See [Supported Languages in Prompt Builder](https://help.salesforce.com/s/articleView?id=ai.prompt_builder_localize_responses.htm&type=5&language=en_US).
- When the Real-Time Translations feature is turned on, Service Assistant translates service plans into your service reps’ preferred language. Service Assistant supports the same languages as Real Time Translations. See [Real-Time Translations](https://help.salesforce.com/s/articleView?id=service.real_time_translations_considerations.htm&type=5&language=en_US).

![Service plan translation](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-salesforce_release_notes-260-0-0-production-enus/ba62a63b-6cd1-440e-8d24-e867afab0363/salesforce_release_notes/images/rn_sp_translation.png)

**How:**

- Translation of service plans into your company’s preferred language is automatically enabled. However, the language must be a part of the [Prompt Builder supported languages](https://help.salesforce.com/s/articleView?id=ai.prompt_builder_localize_responses.htm&type=5&language=en_US).
- To turn on Real-Time Translations, go to the Real-Time Translations Setup page and turn on the feature for Service Assistant. After, assign your service reps the Service Plan Translation permission set.

#### See Also

- [_Salesforce Help_: Supported Languages in Prompt Template Responses](https://help.salesforce.com/s/articleView?id=ai.prompt_builder_localize_responses.htm&language=en_US)
- [_Salesforce Help_: Service Assistant Translation](https://help.salesforce.com/s/articleView?id=ai.service_sp_translation.htm&language=en_US)