---
schema_version: "1"
id: d17951c760676870ec6ad9df7654388e8181335e04025bd6875cf651623d2b17
title: Use Case Feed as the Latest Grounding Source to Strengthen Service Plans
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/release-notes/260-0-0/rn_sp_case_feed_grounding.md
canonical_url: https://help.salesforce.com/s/articleView?id=release-notes.rn_sp_case_feed_grounding.htm&release=260&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: c8a42a04ca88462d45411fba3d2933e56e8eccc09ea1f4f2f916c8237c4ecb79
description: Adding Case Feed data to Service Assistant improves the accuracy and relevance of Service Plans. This richer, more contextual case activity enables the assistant to deliver more informed, relevant recommendations.
products:
  - Cross Cloud Packages Solutions
release: "260"
---
# Use Case Feed as the Latest Grounding Source to Strengthen Service Plans

Adding Case Feed data to Service Assistant improves the accuracy and relevance of Service Plans. This richer, more contextual case activity enables the assistant to deliver more informed, relevant recommendations.

**Where:** This change applies to Lightning Experience in Enterprise, Unlimited, and Developer editions with Einstein for Service, Agentforce for Service, and Agentforce 1 editions.

**When:** This feature is part of the Spring '26 release.

**Who:**

- To enable case feed grounding for Service Assistant, Salesforce admins need the Service Planner Builder permission set.
- To draft service plans with information from Case Feed, service reps need the Service Planner User permission set.
- To include Case Feed data in case summaries and drafted service plans, the ServicePlanner User (agent user) requires access to the case feed.

**How:** From Setup, in the Quick Find box, enter and select **Service AI Grounding**. On the Service AI Grounding Setup page, under Additional Object Grounding Options, select **Include Case Feed** and save your changes.

![The 'Service AI Grounding Setup' page showing the 'Include Case Feed' checkbox selected under the 'Additional Object Grounding Options' section.](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-salesforce_release_notes-260-0-0-production-enus/ba62a63b-6cd1-440e-8d24-e867afab0363/salesforce_release_notes/images/rn_260_sp_grounding_case_feed.png)