When you chat with the Setup agent, you can now reference or locate users with their email, username, first name, last name, and role.
Where: This feature is available in Lightning Experience in Enterprise, Performance, Unlimited, and Developer editions with Foundations or Agentforce 1 editions.
Note Setup with Agentforce is a pilot or beta service that is subject to the Beta Services Terms
at Agreements - Salesforce.com or a written Unified Pilot Agreement, if
executed by Customer, and the Non-GA Credit Consumption term in the Product Terms
Directory. Enabling this pilot or beta service consumes Data 360 credits and is at the
Customer's sole discretion.
When: This feature is available starting in early March 2026.