---
schema_version: "1"
id: b7f8c6a2e2037828d26e9ad376702a63bc8fc69f931423fe9606685797a25c3d
title: Identify and Address Gaps in Your Knowledge Base with Self Learning Knowledge (Generally Available)
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/release-notes/260-0-0/rn_self_learning_knowledge_generally_available.md
canonical_url: https://help.salesforce.com/s/articleView?id=release-notes.rn_self_learning_knowledge_generally_available.htm&release=260&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: fef7e687e0c94a845809975fcecbc4f9238ce285fc0f48915e1fc203af26b26c
description: Self Learning Knowledge gathers and analyzes detailed customer data from channels like surveys, voice, chat, and cases to learn about customer behavior and preferences. Self Learning Knowledge uses the information in past cases and conversations to help your support team decide where to update or add information.
products:
  - Cross Cloud Packages Solutions
release: "260"
---
# Identify and Address Gaps in Your Knowledge Base with Self Learning Knowledge (Generally Available)

Self Learning Knowledge gathers and analyzes detailed customer data from channels like surveys, voice, chat, and cases to learn about customer behavior and preferences. Self Learning Knowledge uses the information in past cases and conversations to help your support team decide where to update or add information.

**Where:** This change applies to Lightning Experience in Enterprise, Unlimited, and Professional Editions with Customer Signals Intelligence enabled.

**How:** From Setup, enter and select **Customer Signals Intelligence**, then under Set Up Self Learning Knowledge in Data Cloud, click **Install**.