---
schema_version: "1"
id: 358deb667d3d044d4d3e9dc2dd2c207fdc36b1aa329202741b4cbf30facaa261
title: Troubleshoot Formatting Issues in SCIM Payloads
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/release-notes/260-0-0/rn_security_scim_error.md
canonical_url: https://help.salesforce.com/s/articleView?id=release-notes.rn_security_scim_error.htm&release=260&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: ffc5b096f8563bcafeb6c1e8dedd02d82f172a872887b555e653441ee884d22a
description: Resolve JSON payload issues when managing user identity with the System for Cross-Domain Identity Management (SCIM). When you send an incorrectly formatted payload to a SCIM endpoint, Salesforce now returns a descriptive error message.
products:
  - Cross Cloud Packages Solutions
release: "260"
---
# Troubleshoot Formatting Issues in SCIM Payloads

Resolve JSON payload issues when managing user identity with the System for Cross-Domain Identity Management (SCIM). When you send an incorrectly formatted payload to a SCIM endpoint, Salesforce now returns a descriptive error message.

**Where:** This change applies to all editions.

**How:** Any improper formatting in your SCIM JSON payload can trigger this error. Here’s the new error message:

```
{
"message": "Processing/execution error: check the format of your request payload. If you still have issues, contact Support and share this error ID: {error ID}",
"errorCode": "UNKNOWN_EXCEPTION"
}
```

Previously, Salesforce returned a generic error message for this scenario:

```
{
"message": "An unexpected error occurred. Please include this ErrorId if you contact support: {error ID}",
"errorCode": "UNKNOWN_EXCEPTION"
}
```

Here’s an example scenario for this error. In this request to update a User object, the `value` attribute is incorrectly formatted as an array: `"value": [ { "nickName": "user2"}]`. To fix the error, remove the square brackets `[]` so that it’s formatted as an object: `"value": { "nickName": "user2"}`

![Warning](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-salesforce_release_notes-260-0-0-production-enus/ba62a63b-6cd1-440e-8d24-e867afab0363/images/icon_warning.png)

Warning This example shows an incorrectly formatted payload. It’s for demonstration only.

```
PATCH https://mycompany.my.salesforce.com/services/scim/v2/Users/<userid>

{
  "schemas": [
    "urn:ietf:params:scim:api:messages:2.0:PatchOp"
  ],
  "Operations": [
    {
      "op": "replace",
      "value": [{
        "nickName": "user2"
      }]
    }
  ]
}
```

#### See Also

- [_Salesforce Help_: Manage Salesforce User Identities with SCIM](https://help.salesforce.com/s/articleView?id=xcloud.identity_scim_overview.htm&language=en_US)