Accelerate your IT service management configuration with a new automated setup for Enhanced Chat that configures queues, flows, and routing instantly. Take advantage of the two simplified solution bundles to clearly distinguish between core IT processes and an enhanced features such as AI and Analytics. These updated bundles include streamlined initial setup critical components, and sample data to significantly reduce manual configuration time.
- Accelerate IT Service Management Setup with Consolidated Solution Bundles
Get your IT Service organization up and running faster with a consolidated, single-card experience. We have combined previous solution bundles into one Agentforce IT Service Initial Setup card, significantly simplifying the installation process. Admins can now select which solution bundle to deploy and also they can deploy both data and metadata or only metadata. - Speed Up Enhanced Chat Setup for Agentforce IT Service
Streamline the deployment of the Enhanced Chat feature for IT Service with a new setup experience. Replace a series of complex manual configurations by using the new section Set Up Enhanced Chat on the Agentforce for IT Service feature Set Up page.