If Show Synced and Captured Events is turned on, Einstein Activity Capture users access a view-only copy of events from Microsoft or Google on their Calendar. Some customers mistook the view-only events as duplicate calendar entries, so we’re retiring this feature.
Where: This feature is available in Lightning Experience in Starter, Professional, Enterprise, Unlimited, Einstein 1 Sales, and Agentforce 1 Sales editions. It’s also available with the Einstein for Sales, Sales Engagement, and Revenue Intelligence add-ons.
When: The view-only calendar overlay and the Synced and Captured Events setting in Einstein Activity Capture are retiring and are no longer available.
