---
schema_version: "1"
id: af7b0bf98ebc3b156af333ad31ba6155eea562de6a418dd017f548dc128a9ad9
title: Send Email for Users with an Unverified Email Domain
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/release-notes/260-0-0/rn_sales_productivity_email_substitute_unverified.md
canonical_url: https://help.salesforce.com/s/articleView?id=release-notes.rn_sales_productivity_email_substitute_unverified.htm&release=260&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: a7cd12a51fe1f7883cb1e2d9a13e9fe6c2d99bcd5c63131cf7e49e98a51752ab
description: Enable users whose email domains you can't verify—such as users with public email addresses, consultants, and site users—to send email from Salesforce. With your substitute email address, the user's display name and reply-to address remain unchanged, but the From address uses email@UniqueId.sfcustomeremail.com, where UniqueId is your org ID or Experience Cloud site ID. This option also applies to system-generated emails and emails sent via shared email accounts with an unverified domain.
products:
  - Cross Cloud Packages Solutions
release: "260"
---
# Send Email for Users with an Unverified Email Domain

Enable users whose email domains you can't verify—such as users with public email addresses, consultants, and site users—to send email from Salesforce. With your substitute email address, the user's display name and reply-to address remain unchanged, but the From address uses `email@UniqueId.sfcustomeremail.com`, where UniqueId is your org ID or Experience Cloud site ID. This option also applies to system-generated emails and emails sent via shared email accounts with an unverified domain.

**Where:** This change applies to Lightning Experience and Salesforce Classic in all editions except Salesforce Free Suite and Database.com. This change has no impact on trial orgs.

**When:** Salesforce plans to make this feature available in late April 2026.

**Why:** Consultants, Experience Cloud site users, and Salesforce Site users often have email domains that you can't add to your verified list. And you can’t verify the domains for public email addresses, such as yahoo.com. When you enable this feature, those users can send email from Salesforce while preserving their display names.

**How:** From Setup, in the Quick Find box, enter Deliverability, and then select **Deliverability**. Select **Use a substitute email address for unverified domains**, and then save your changes.

![Checkbox on the Deliverability page](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-salesforce_release_notes-260-0-0-production-enus/ba62a63b-6cd1-440e-8d24-e867afab0363/salesforce_release_notes/images/sales/substitute_unverified_domains.png)

#### See Also

- [_Salesforce Help:_ Send Email for Users with Unverified Domains](https://help.salesforce.com/s/articleView?id=xcloud.security_user_email_verification_substitute_domain.htm&type=5&language=en_US)
- [Verify Your Email Domain Ownership](https://help.salesforce.com/s/articleView?id=release-notes.rn_general_verify_email_domain.htm&release=260&type=5 "To avoid disruption in email sent from Salesforce, verify the domains that you own with a DomainKeys Identified Mail (DKIM) key or an authorized email domain. As part of our ongoing efforts to strengthen the security of our email services, email domain verification is now mandatory. Salesforce no longer delivers emails from unverified domains, even if the email addresses are verified.")