--- schema_version: "1" id: fb163bb4dc692b617e124a6ce0805ce49cd4f0601a12157438d96d961a8b4583 title: Einstein Conversation Insights collection: admin version: current locale: en-us portal_url: https://docs.salesforce.com/admin/current/en-us/release-notes/260-0-0/rn_sales_eci_top.md canonical_url: https://help.salesforce.com/s/articleView?id=release-notes.rn_sales_eci_top.htm&release=260&type=5 source_site: help.salesforce.com content_type: documentation content_hash: 9337998216edd39510ad37a18abfb15798b6308510781f67a527ad438f54fed7 description: Get your generative AI features bundled together with call summary and generative conversation insight capabilities under a single feature. We’re also making speedy call processing more widely available with Vendor Transcript Processing. If you have Salesforce 1 Sales Edition, access deal closing recaps. More ECI data is available on the Salesforce Platform. Your sales teams can use call transcripts from Gong with ECI. And we’ve improved participant matching for Microsoft Teams video calls. products: - Cross Cloud Packages Solutions release: "260" --- # Einstein Conversation Insights Get your generative AI features bundled together with call summary and generative conversation insight capabilities under a single feature. We’re also making speedy call processing more widely available with Vendor Transcript Processing. If you have Salesforce 1 Sales Edition, access deal closing recaps. More ECI data is available on the Salesforce Platform. Your sales teams can use call transcripts from Gong with ECI. And we’ve improved participant matching for Microsoft Teams video calls. - **[Use Call Summaries and Generative Insights Across All Calls](https://help.salesforce.com/s/articleView?id=release-notes.rn_sales_eci_gen_eci.htm&release=260&type=5)** We’re combining the call summary and generative conversation insight features together. The combined features work across both voice and video calls, are available to all ECI users without additional licenses or costs, and are automatically enabled for orgs using generative AI features. - **[Accelerate Transcription and Insights with Vendor Transcripts](https://help.salesforce.com/s/articleView?id=release-notes.rn_sales_eci_vendor_transcripts.htm&release=260&type=5)** With Vendor Transcript Processing, your sales teams can quickly access call summaries and critical call insights. Sales managers can quickly deliver coaching tips to their reps and see how they’re doing. Existing ECI customers can toggle the feature on. New customers have it auto-enabled and can’t turn it off. - **[Get More ECI Licenses Automatically with Enterprise Edition](https://help.salesforce.com/s/articleView?id=release-notes.rn_sales_eci_ee.htm&release=260&type=5)** Give more members of your sales teams using Enterprise Edition access to Einstein Conversation Insights. If you’re using Enterprise Edition, you can automatically access 2000 Einstein Conversation Insights licenses. Play recordings of conversations to gain visibility into mentions of competitors, products, custom keywords, pricing discussions, and next steps. - **[Understand Why You Win or Lose with Opportunity Closing Recaps](https://help.salesforce.com/s/articleView?id=release-notes.rn_sales_productivity_usi_deal_recaps_and_insights.htm&release=260&type=5)** Unlock scalable sales intelligence and trend analysis by replacing unstructured, manual notes with generative AI for closing recaps. Generated recaps automatically capture the specific drivers behind deal outcomes, such as pricing, competitors, or product gaps. - **[Einstein Conversation Insights Data Is Now Native to the Salesforce Platform](https://help.salesforce.com/s/articleView?id=release-notes.rn_sales_productivity_eci_to_core.htm&release=260&type=5)** Einstein Conversation Insights (ECI) data for new customers is now stored natively on the Salesforce Platform. For existing ECI customers, data migration to the Salesforce Platform is scheduled to begin in Summer ’26. - **[Get Transcripts and ECI Features for In-Person Meetings](https://help.salesforce.com/s/articleView?id=release-notes.rn_sales_eci_in_person.htm&release=260&type=5)** There’s no need to manually capture notes during meetings that happen in person. Sales teams can capture in-person meetings on a mobile device, and get them processed by Einstein Conversation Insights. Avoid manual data entry and focus on your client with secure, confidential mobile AI transcription. - **[Take Advantage of Improved Participant Matching for Microsoft Teams Calls](https://help.salesforce.com/s/articleView?id=release-notes.rn_sales_eci_insight_process.htm&release=260&type=5)** We’ve improved participant matching for Microsoft Teams video calls. You no longer need your email matched to your data source. We’re more effectively using calendar and meeting data to get email participant info, so record matching for these calls works better automatically. - **[Use Call Transcripts from Gong](https://help.salesforce.com/s/articleView?id=release-notes.rn_sales_eci_gong.htm&release=260&type=5)** You can now use call transcripts from Gong with Einstein Conversation Insights and Salesforce AI. Use Gong transcripts with our out-of-the-box agents like Lead Nurturing agent, Sales Management agent, and throughout the platform. - **[Use Einstein Conversation Insights with Starter and Pro Suite](https://help.salesforce.com/s/articleView?id=release-notes.rn_sales_eci_starter_pro.htm&release=260&type=5)** Use many of the call analysis features from Einstein Conversation Insights (ECI) in Starter and Pro Suite. The initial ECI feature set doesn't include generative AI features and other advanced functionality.