Use many of the call analysis features from Einstein Conversation Insights (ECI) in Starter and Pro Suite. The initial ECI feature set doesn't include generative AI features and other advanced functionality.
Where: This change applies to Einstein Conversation Insights in Lightning Experience. Einstein Conversation Insights is available in Enterprise, Performance, Unlimited, and Agentforce 1 Sales editions. And now, we also support Starter and Pro Suite.
When: ECI features are available in Starter and Pro Suite in March 2026.
How: To use ECI in Starter and Pro Suite, integrate your video provider from the Home app. After an admin configures the provider, end users need to link their accounts to start getting their calls processed by ECI.
The initial ECI release in Starter and Pro Suite doesn’t include generative AI features like call summaries and generative conversation insights. Conversation Hub is also not available in Starter and Pro Suite.