Agentforce now manages the Lead Nurturing prospect outreach queue automatically so that agents can nurture large numbers of prospects simultaneously while respecting email send and LLM request limits.
Where: This change applies to Lightning Experience in Enterprise, Performance, and Unlimited editions with Sales Cloud and the Agentforce Lead Nurturing add-on. Setup for agents is available on the desktop site.
Why: Previously there was a maximum number of prospects assignments per day. Now, users can keep adding prospects while Agentforce manages the queue automatically. The queue gives highest priority to reply emails, then intro emails and nudges.